Approaching disagreement constructively is a core feature of high-performing patient care teams and is essential for effective communication with patients. In the fast-paced world of health care, providers, specialists, staff and patients regularly bring different perspectives to the table—about diagnoses, treatment plans or approaches to care. This fall, health care professionals can further develop these vital skills in The Art and Science of Constructive Disagreement, a five-week virtual course beginning Sept 30.
Disagreement is a natural part of clinical work. Time pressure, emotional intensity and diverse professional backgrounds all make it likely that team members won’t always agree. In these moments, people often respond by either avoiding uncomfortable topics or allowing conversations to escalate into conflict—both of which can hinder teamwork, delay decision-making and affect patient care.
What distinguishes effective care teams is not the absence of disagreement, but the ability to engage, listen and respond thoughtfully when differences arise. Constructive disagreement means expressing curiosity about others’ viewpoints, expressing one’s own perspective clearly and respectfully and working together to keep the focus on shared patient care goals.
Even when disagreements can’t be resolved right away, approaching these conversations with openness and respect helps build trust and teamwork over time. This approach also ensures that all voices—including those of patients and families—are heard, leading to stronger relationships and, ultimately, improved outcomes.
Developing the ability to handle disagreement constructively is a crucial marker of commitment to excellent care. To build these essential skills, consider enrolling in The Art and Science of Constructive Disagreement, This course is taught by Harvard Professor, Julia Minson PhD and starts Sept 30.
Group discounts and custom in-person training options are also available.
For more information, email Jenn Bui, jennb@wsha.org. (Jenn Bui)